Privacy Policy

At Prism Casino, we highly value the trust and confidence you place in us. Your personal data will always be kept secure and handled with the utmost care and respect. This Privacy Policy explains the steps we take to collect, use, and protect your information. Please take the time to read through our privacy policy to ensure that your decisions regarding our casino services are well-informed and intentional.

Data Processing

This Privacy Policy outlines our legal obligations to process personal data in compliance with gambling regulations. This data processing is required for game participation and for providing you with our services.

Our website is operated by Dama N.V., a company registered in Curaçao, with its fully owned subsidiary, Friolion Limited, located in Cyprus. Dama N.V. holds a license from Antillephone N.V.

By using our services, you consent to the processing of your personal data as outlined in this Privacy Policy. We may update this document from time to time, so we recommend that you review it periodically. Continued use of our services will indicate your acceptance of any modifications.

Collection of Information

We collect a variety of personal information through our website, which includes:

1. Registration and Communication Data: Information you provide during registration, as well as any additional communications (e.g., names, contact details, and identification documents).
2. Interaction Records: Data from your interactions with us through various communication channels.
3. Transaction and Usage Data: Records related to your transactions, betting history, and usage of our website.
4. Verification Documents: Documents needed to verify your identity and to comply with regulatory requirements.

Usage of Information

The information we collect is used for the following purposes:

1. Transaction and Bet Processing: To manage and process your transactions and bets.
2. Service Delivery and Support: To provide services and support you request.
3. Verification and Legal Compliance: To perform necessary identity checks and ensure compliance with laws.
4. Promotional Communication: To send you marketing materials, subject to your consent.
5. Legal Obligations: To comply with legal requirements such as anti-money laundering regulations.
6. Fraud Prevention: To monitor for and prevent fraudulent or illegal activities.
7. Market Research: To conduct market research and aggregate data analysis.

Marketing Communications

With your consent, we may use your personal information to send you promotional messages regarding our products and services. You can opt-out of receiving these communications at any time through your account settings or by contacting customer support.

Disclosure of Information

We do not sell or rent your personal data. However, we may share it in the following circumstances:

1. Within Our Group: Sharing data within our group of companies as necessary to provide services and operate the business.
2. Business Partners: Sharing data with business partners for service provision and legal compliance.
3. Third-Party Service Providers: Data may be shared with trusted third-party service providers who assist us in processing your data for necessary business operations.

All third-party service providers are required to maintain confidentiality and protect your personal information.

Data Security and Retention

We prioritize the security of your personal data and adhere to all relevant legal standards to ensure its protection. We retain your personal data for as long as required by law, including a minimum of five years after account closure, in accordance with anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyze website usage, and support marketing activities. You can control cookie settings through your browser, but restricting cookies may limit your experience on our website.

Your Rights and Contact Information

You have the right to:

1. Access Your Data: Request access to the personal data we hold about you.
2. Update Your Information: Correct any inaccuracies in your personal data.
3. Opt-Out of Marketing Communications: Withdraw consent for marketing communications at any time.

For any inquiries or concerns regarding your personal data, please contact our Data Protection Officer (DPO) via email. You also have the right to file complaints with relevant supervisory authorities under the GDPR.

This policy reflects our commitment to safeguarding your privacy while providing a safe and compliant gaming experience. If you have any questions or requests related to your data, please don’t hesitate to reach out to us.